TechTeam Global has achieved recognition for meeting respected industry standards:

Information Technology Infrastructure Library (ITIL)

ITIL provides a comprehensive, consistent and integrated set of industry leading best practice guidelines for IT service management. Its primary objective is to improve IT efficiency and effectiveness while improving the overall quality of service to the business within imposed cost constraints. Inline with its commitment for ITIL compliance, TechTeam Global currently has 24 ITIL Certified employees.

Customer-sponsored Quality Programs

Ford Q1 Preferred Quality Award

• ISO 9001:2000 certified
• Quality Operating System that drives continuous improvements and customer satisfaction levels
• Meets or exceeds performance metrics
• Endorsements from key Ford customers

John Deere Achieving Excellence Award

• Quality - ability to satisfy needs, expectations, and requirements
• Delivery - response to delivery needs
• Cost Management - price competitiveness and improvement of costs
• Wavelength - supplier’s initiative, attitude, responsiveness
• Technical Support - offers leading edge technologies and implementation of continuous improvement

Centralized Document Control System

• Meets Ford Q1, FDA, and ISO 9001 document control requirements

Corrective/Preventive Action System

• Promotes/supports globalization and continuous improvement
• Defined method and tool to capture significant issues affecting customer satisfaction (internal and external), SLAs, revenue, contract renewal, lack of process, etc.