Managed Software Application Services
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TechTeam's Managed Application services address several issues that
CIO's and IT decision factors need to cope with:
- the ever-growing portfolio of legacy
applications of decreasing value, often on platforms with growing
support costs and overlaped functionality
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valuable internal resources caught in routine
maintenance tasks and not available for more value-adding activities
- unrealized costs savings and opportunity costs – many applications are
“tolerated”, due to lack of information on their value to business vs.
costs and risks
- low predictability for application maintenance costs (varying service levels, wage
rates, vendor pricing actions etc.)
- multiple application vendors use different maintenance processes &
pricing models, which translates into unrealized benefits of process standardization.
Managed Services - Application Management Overview
Leveraging on our international reach and rich experience with geographically distributed projects, we adress our Managed Aplication Services to the full cycle of application management. We serve packaged products (SAP, Oracle Apps, etc), as well as Custom Software Application Developement Solutions on a performance based busines model. Our knowledge base is fully integrated with the Service Desk offering, supporting our clients in developing a complete IT strategy in order to implement a general IT action plan. Our Application Portfolio Management provides continuous assessment of existing application landscape vs. changing business environment and goals. SLA based interventions ensure continuous preventinve, corrective and evolutive Application Maintenance (feature enhancements, roll-outs, new modules etc.) and Application Migration Services help align your software infrastructure to general technology and architecture direction.
Managed Application Services Outsourcing BenefitsTechTeam's integrated solutions can help improve business margins by
decreasing costs and risks associated to Application Management and can
help you obtain a better picture of the existing application
portfolio and a long-term, reliable IT strategy.
Main Benefit:
improved business margins
Short term: elimination of obsolete or duplicated systems and their associated costs
Medium term: savings from migration and optimization projects
Long term:
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reduction in IT staffing costs and immediate access to IT skills needed to support business requirements, on an as-needed basis
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savings owed to application integration
- cost reductions derived from synergies between 1st, 2nd and 3rd level support offered by the same provider
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Improved control over costs and performance through provider
consolidation on application maintenance , IT staffing and end-user support services
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Reduced data centre / infrastructure costs
- continuous re-alignment of applications following
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changes in business processes, resource supplies and technologies
- increased manageability through reduction in the number of applications
- Full retention of application know-how and quick dissemination to support teams.
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