Single-Point-Of-Contact model
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TechTeam’s Single Point of Contact (SPOC) model enables our customers to consolidate their incident resolution support functions into a centralized organization. Our SPOC incident ownership enables us to appropriately respond to users’ inquiries no matter how they choose to contact us and manage the incident through its closure against agreed upon service level agreements. We provide help-desk services in over 25 languages and we globally and locally manage IT infrastructures on a 24x7 basis. This unique corporate IT support delivery model is focused on improving end-user satisfaction through support centralization, better first contact resolution, and higher IT infrastructure availability. At the same time, we strive to reduce overall costs, resulting in a positive ROI for your company.
Our Global SPOC offering consists of four distinct service offerings that can be integrated in one end-to-end global IT support solution. These are TechTeam’s core services, and can be acquired independently or together.
Beyond our IT support services we offer a complete range of value-added IT services including consulting, security, systems integration, network services, application integration, staffing, training, and knowledge management. This enables us to offer complete end-to-end IT infrastructure solutions through the whole lifecycle.
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SPOC Model 
